Quality Assurance Cycle

The YGAM Quality Assurance Cycle is a flow chart that show the steps our charity takes to plan, deliver, feedback and evaluate our quality assurance arrangements.

Click Here to view/download the PDF.

 

Assess & Define Education Need

 
 

Activity

  • Board of Trustees Meetings (bimonthly)
  • Recruitment
 

Outcomes

  • Minutes & Strategic Plans
  • Job descriptions and Induction packs
  • Workplans – revised monthly
  • Policies & Practices reviewed and agreed
 

Planning

 
 

Activity

  • Design / update robust curricula and programmes with specified outcomes
  • Document Life Cycle and Review Process
  • Web Site Change Control Process (TBA)
 

Outcomes

  • Delegate packs and teaching resources
  • QA meetings (8 weekly)
  • Document Inventory & change control spreadsheet
  • Web site Change Control spreadsheet
 

Delivery

 
 

Activity

  • Carry out training venue assessment
  • Deliver courses and carry out training activities
  • Registration & Certification Process
 

Outcomes

  • Venue Risk Assessment Form (TBA)
  • Delegate attendance sheets
  • AO certification portal and candidate registration printouts
 

Feedback

 
 

Activity

  • Team Meetings – Peer University programmes (6 weekly) & QA
  • Collation of delegate and trainer views from workshop and external sources
  • IV Certification Process (TBA)
 

Outcomes

  • Minutes of meetings
  • Pre & Post workshop delegate forms
  • Complaints, Comments and Compliments policy
  • QA checks once every 4 months (sampling plan & IV feedback form (TBA)
 

Evaluate

 
 

Activity

  • Independent evaluation carried out by Dr Carran – City University Law School
  • SLT team meetings (Dir Ed, CEO, Ops Manager, QA Manager)
 

Outcomes

  • Independent report & recommendations
  • Minutes of meetings, recommendations