Complaints, Compliments and Comments Process

Young Gamblers Education Trust aims to provide high quality services for all our customers. It is important that our customers are able to express their feelings and experiences of the services we provide. These can be both good and bad. If we know what your experience is, we can build on what we are doing well and introduce changes where they are needed. This will help us improve the service we provide to all our customers. You might want to make a complaint, pay us a compliment or make some comments about the level of service you have experienced.

A complaint is…
When a learner, an employee or a member of the public making an enquiry is unhappy about any aspect of the service they have received.

A compliment is…
When you tell us about any aspect of the service you have received that you are particularly pleased with. We can then pass your appreciation on to our employees. We are always delighted when you take the time to contact us about a good experience you have had.

A comment is…
When you want to tell us your point of view about the services we provide. Your information can help us consider how we deliver services and may help us make changes that will benefit everyone.

Who can make a complaint, comment or compliment?
Anyone who receives a service or enquires about a service can use the Complaints, Compliments and Comments Procedure.

How do I make a complaint, comment or compliment?
You can make your complaint/comment/compliment in the following way:

Online:
Provide us with your feedback using the online Complaints, Compliments and Comments form.

By e-mail:
You can e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

By post:
Letters should be addressed to the Head of Quality Assurance, Young Gamblers Education Trust, 71 – 75 Shelton Street, London, WC2H 9JQ.

We hope that you will always be satisfied with our service and look forward to receiving your feedback. If we get it right or wrong we’d like to know. Your feedback is very important to us, so if you have any questions or need assistance with our Complaints, Compliments and Comments form, please do not hesitate to contact us.